0808 168 16 16Live in a flat or shared house? Still can get Gigafast fibre!
Getting your home connected needs a bit different process than other houses, but it is possible!
Scroll to know how you can get full fibre with Hey!Broadband
How we connect your flat to full fibre.
1 - Pre-order or register your interest
Check our broadband deals and pick the best one for you.
Check out this tip before signing up2 - Contacting the owner
The Wayleave Team of our installation trusted partner - F&W Networks will
contact the owner of your building to ask if they can do a building survey.3 - Surveying your building
If the owner of your building gives permission, F&W Networks will do
a non intrusive survey of the premises to create an installation plan.4 - Installation plan agreement
The Wayleave Team (F&W Networks) will negotiate with the owner of your
building all permissions to install the full fibre this is called a Wayleave Agreement (what is this?).5 - Connecting your building
When the installation plan is agreed upon and permitted, F&W Networks will start to
connect your building to our full fibre network. You will be given 10 days’ notice before
we start working installation can take between 1 and 3 weeks to complete.6 - Your building’s connected!
Now you can experience all the benefits of your Hey!Broadband full fibre deal.
What is a Wayleave Agreement?
It’s a legal document that permits Hey!Broadband , and other Ofcom licenced companies, to install our equipment into your building, and maintain it (if required).
Don’t get discouraged if you don’t hear from us right away. As this is a legal process, it can take several
months to negotiate. Please bear with us during this time, it will be worth it!
