If you receive the one or more of the following benefits, you may be eligible:

· Universal Credit · Housing Benefit · Income Support · Income-based Jobseeker’s Allowance (JSA) · Income-related Employment and Support Allowance (ESA) · Care Leavers Support · Personal Independence Payment

Simply email us the necessary documents so we can check them. We’ll then confirm your order.

Yes. If you’re already one of our customers and qualify for a Fair Fibre package, simply call our Customer Service Team on 0808 168 1616 and they’ll tell you what to do next.

Simply call our Customer Service Team on 0808 168 1616 or email us at specialassist@heyb.co.uk

We’ll send you a confirmation email detailing your order. Then, someone from our trusted installation partners (F&W Networks) will contact you to arrange an installation date and time that’s convenient for you. On the day they’ll then visit your home to connect you to our full-fibre broadband.

At the end of your 12-month contract, you’ll be contacted by our team who’ll offer you some renewal options. Please note, you’ll be asked to provide updated proof of eligibility before you can renew your package.

Yes, you can upgrade to our Megafast or Gigafast packages whenever you like and pay our standard prices. Simply call our Customer Service Team on 0808 168 1616.

Unfortunately, no other offers are available.

Everyday Fibre plan is a broadband plan only package. Everyday fibre plan it's a 100Mbps download and 50Mbps upload.